Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from CSD Black itself. Nothing in this Policy is intended to limit your statutory rights in any way.

Unwanted products

In general, you can return an unwanted product to us at no charge, provided:

  • it is undamaged and unused, with the original labels still attached;
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable); and
  • you return the product within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective.

We reserve the right to refuse a return, if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

Changed your mind?

Where you have changed your mind and would like a credit for a product, you can return it –

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website (including if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us within 7 days of such delivery / collection.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference).

Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect. A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 6 months after delivery / collection of the product.

CSD Black will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.

Please provide all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund.

Extended CSD Black Warranty

Limited Lifetime Warranty on Notebook Case:

CSD Black warrants to the purchaser that its products are free from defects in materials and workmanship. This warranty does not cover accidental damage, misuse, improper care or alterations, or acts of God, such as floods & earthquakes. To report a warranty defect, please contact customer support through the Ask a Question tab located in our FAQ Knowledge Base. International customers please contact the BLACK® office closest to you. Please include your telephone number so that we may contact you. If, after inspection, we find that the product is defective in materials or workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you. You are responsible for shipping costs to BLACK® but there is no charge for the inspection or the return postage. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state or country to country.

On all the Accessories the following disclaimer applies:

CSD Black warrants to the purchaser that its products are free from defects in materials and workmanship. This warranty does not cover accidental damage, misuse, improper care or alterations, or acts of God, such as floods & earthquakes. This warranty is applicable for the time indicated on the packaging and/or the regional BLACK® website where the product is sold. All accessories carry a one year limited warranty, with the exception of power products which carry a two year limited warranty. To report a warranty defect, please contact the BLACK® office closest to you. Please include your telephone number so that we may contact you. If, after inspection, we find that the product is defective in materials and workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you. You are responsible for shipping costs to BLACK® but there is no charge for the inspection or the return postage. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem. Some jurisdiction do not allow the exclusion or limitation of accidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state or country to country.

Please note: Features and specifications of all BLACK® products are subject to change without notification.

Charges

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we reserve the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse CSD Black for the cost of collecting the product from you and the cost of having the product returned to you.



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